Terms of Service
These Terms of Service (“Terms”) govern your use of katoro.in, the Katoro customer app (“Customer App”) and the Katoro Partner app (“Partner App”), operated by Katoro, Vadodara, Gujarat, India (“Katoro”, “we”, “us”). By creating an account, placing an order or using any of these, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the service.
1. Who can use Katoro
- You must be at least 18 years old, or use the service under the supervision of a parent or guardian.
- You sign in with your mobile number, verified by a one-time password. You are responsible for activity on your account and for keeping your phone secure.
- Details you give us (name, address, phone) must be accurate so we can deliver your order.
2. Our food
- Katoro is a delivery-only kitchen in Vadodara. Everything on the menu is vegetarian and Jain-safe (no onion, garlic or root vegetables).
- Each ingredient shows its dietary tags and allergens (for example dairy, soy, peanut, sesame, gluten). You are responsible for checking them against your own allergies or dietary needs. If you have a severe allergy, contact us before ordering — we prepare food in a shared kitchen and cannot guarantee zero cross-contact.
- Photos are illustrative. Portions, garnish and presentation may vary slightly.
3. Orders and pricing
- You build your bowl by choosing ingredients and quantities. Prices are shown per 50 g (or per portion) and the total updates as you build.
- The price you pay is the one confirmed when you place the order, including any delivery fee, discount and applicable taxes shown on the bill. Our server re-prices every order from the live menu, so an item that changed price or became unavailable while you were building is corrected before you pay.
- An order is accepted once you receive an order confirmation in the app. We may decline or cancel an order if an item is unavailable, the address is outside our delivery area, the kitchen is closed or at capacity, or we suspect misuse. If you had already paid, you get a full refund.
- Offers and coupon codes have their own conditions (for example first order only, or for waitlist members). One code per order. Offers cannot be exchanged for cash and may be withdrawn at any time.
4. Kitchen hours and availability
The kitchen is open during the hours shown in the app and may close on some days of the week, when it is sold out, or when it is too busy to keep up quality. While closed, you can still browse the menu but cannot place orders.
5. Payments
- Online: UPI, cards, net banking and wallets through our payment partner, Razorpay. Katoro never sees or stores your card number, UPI PIN or banking passwords. The order is sent to the kitchen only after the payment is confirmed.
- Cash on delivery: please keep the exact amount ready. Our delivery partners do not carry change.
- If money is debited but the order is not confirmed, the amount is refunded automatically to the original payment method.
6. Delivery
- We deliver within our service area in Vadodara, shown when you set your address. Delivery times in the app are estimates, not guarantees — traffic, weather and demand can affect them.
- Please be reachable on your phone and at the address you gave. Calls between you and the delivery partner go through a Katoro number, so neither side sees the other’s personal number.
- If we cannot deliver because you are unreachable, the address is wrong or inaccessible, or the order is refused at the door, we may treat the order as delivered and no refund may be due.
7. Cancellations and refunds
- You can cancel from the app while your order is still being prepared and no delivery partner has picked it up. After that the food is already made and on its way, so the order cannot be cancelled.
- For eligible cancellations, or if we cancel your order, prepaid amounts are refunded in full to the original payment method, usually within 5–7 working days depending on your bank.
- If something is wrong with your order (missing, incorrect or damaged items, or a quality issue), contact us from the app or on WhatsApp within 24 hours with your order number and, where possible, a photo. We will review it and may offer a replacement, a refund or credit.
8. Your conduct
Do not misuse the service: no fake orders, abuse or harassment of our staff or delivery partners, fraudulent payments, misuse of offers, or attempts to access systems or data you are not allowed to. We may suspend or close accounts that do.
9. Delivery partners (Partner App)
- Delivery partners are independent and choose when to go online. Going online means you are available to receive order offers, which you may accept or decline.
- You must complete verification (identity documents, driving licence and vehicle registration) and keep them valid. You are responsible for holding a valid licence, following traffic laws and riding safely.
- Earnings per delivery are shown with each offer before you accept. Payouts follow the schedule shown in the Partner App, after adjusting for cash collected on cash-on-delivery orders. Every entry is recorded in your earnings history, and you can raise a query on any payout.
- Cash collected on delivery belongs to Katoro and must be deposited as described in the app, within the cash limit shown there.
- Treat customers and their details with respect and privacy. Customer information is shared with you only to complete the delivery and must not be used for anything else.
- We may pause or end a partner account for safety issues, fraud, repeated complaints, or breaking these Terms.
10. Our content
The Katoro name, logo, menu, photos, app and website design belong to Katoro. You may use them only to use the service, not to copy, resell or build a competing product.
11. Liability
We work hard to get every bowl right, but the service is provided “as is”. To the extent the law allows, Katoro is not liable for indirect or consequential losses, and our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms limits rights you have under the Consumer Protection Act, 2019 or other laws that cannot be excluded.
12. Account deletion
You can delete your account at any time from Profile → Delete account in either app, or at katoro.in/delete-account. Records we must keep by law (such as order and payment records) are retained as described in the Privacy Policy.
13. Changes to these Terms
We may update these Terms from time to time. The new version is posted on this page with a new effective date; for important changes we will also tell you in the app. Continuing to use Katoro after a change means you accept the updated Terms.
14. Governing law
These Terms are governed by the laws of India. Any dispute will first be discussed with us in good faith; if unresolved, it will be subject to the courts of Vadodara, Gujarat.
15. Contact
- Katoro — Vadodara, Gujarat, India
- Email: hello@katoro.in
- Phone / WhatsApp: +91 94276 06998