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Cancellation & Refund Policy
Every Katoro bowl is made fresh to order, so we keep cancellations simple and refunds quick. This policy is part of our Terms of Service.
1. Cancelling an order
- You can cancel from the app while your order is still being prepared and no delivery partner has picked it up.
- Once a delivery partner has picked it up, the food is already made and on its way, so the order can’t be cancelled.
- We may cancel an order if an item runs out, the address is outside our delivery area, the kitchen has to close, or we suspect misuse. We will tell you in the app.
2. Refunds for prepaid orders
- If you cancel an eligible order, or we cancel it, the full amount you paid is refunded to the original payment method (UPI, card, net banking or wallet).
- Refunds are started within 24 hours and usually reach you in 5–7 working days, depending on your bank.
- If money was debited but your order was not confirmed, the amount is refunded automatically to the same method.
- Cash-on-delivery orders are not charged until delivery, so there is nothing to refund if they are cancelled.
3. Problems with a delivered order
- If something is missing, incorrect, damaged or not up to standard, contact us within 24 hours of delivery with your order number and, where possible, a photo.
- After checking, we may offer a replacement, a full or partial refund to the original payment method, or Katoro credit.
- We can’t refund an order that was delivered to the address given but not received because the customer was unreachable or refused it at the door.
4. Offers and coupons
For a partial refund, the refund is calculated on the amount actually paid after any discount. Coupon codes used on a cancelled order may not be reusable.
5. Contact
Phone / WhatsApp +91 94276 06998 · hello@katoro.in · See Contact Us.