← Katoro
Shipping & Delivery Policy
Katoro is a delivery-only kitchen. We prepare food and deliver it ourselves through our own delivery partners — we don’t ship physical goods by courier. This policy is part of our Terms of Service.
1. Where we deliver
- We deliver within our service area in Vadodara, Gujarat. The app checks your address and tells you before you order if it’s outside the area.
- We don’t deliver outside Vadodara or outside India.
2. When and how fast
- Orders are accepted during the kitchen hours shown in the app.
- Most orders reach you within 30–45 minutes of being placed. The app shows a live estimate and the delivery partner’s location once your order is on its way.
- Traffic, weather and very busy periods can add time. If we can’t deliver in reasonable time, we will contact you and you may cancel for a full refund.
3. Delivery charges
- Any delivery fee is shown on the bill before you pay. Some orders or offers qualify for free delivery.
- Tips, if you add one, go entirely to the delivery partner.
4. At the door
- Please keep your phone reachable. Calls between you and the delivery partner go through a Katoro number.
- For cash on delivery, please keep the exact amount ready — delivery partners don’t carry change. You can also pay by UPI QR at the door.
- If we can’t reach you or the address is wrong, see our Cancellation & Refund Policy.
5. Contact
Phone / WhatsApp +91 94276 06998 · hello@katoro.in · See Contact Us.